About Guardy
Guardy is an innovative app designed to support color guard instructors and directors, helping them manage inventory, team organization, and more. Our mission is to empower performing arts educators with tools that make their work easier and more efficient. To enhance our customer experience, we’re looking for a friendly and proactive Chat Advocate to join our support team and provide exceptional real-time assistance to our users.
Role Overview
We are seeking a Chat Advocate to be the first point of contact for our users, offering them prompt and helpful support via chat. In this role, you’ll play a key part in ensuring users have a positive experience with Guardy. You’ll address inquiries, resolve issues, and provide guidance on using our app effectively. This position is perfect for someone who is a strong communicator, quick problem-solver, and enthusiastic about customer service.
Key Responsibilities
- Live Chat Support: Respond to user inquiries in real-time through chat, helping with app navigation, troubleshooting, and general questions.
- Customer Assistance: Provide helpful, friendly, and professional assistance, ensuring a positive experience for each user.
- Problem Resolution: Efficiently identify and resolve issues, escalating to other team members when needed.
- Documentation: Log interactions and user feedback, helping the team identify common issues or areas for improvement.
- Resource Development: Contribute to FAQs and help articles to improve self-service support for users.
Qualifications
- Experience:
- 1+ years in customer support, preferably in a chat or digital support environment.
- Familiarity with customer service software like Zendesk, Intercom, or similar is a plus.
- Skills:
- Excellent written communication skills, with a friendly and approachable tone.
- Strong problem-solving abilities, able to troubleshoot issues efficiently.
- Ability to multitask and manage multiple chats simultaneously.
- Patience, empathy, and a genuine interest in helping others.
- Tech Savvy: Comfortable with web and mobile apps, with the ability to quickly learn new tools.
Why Join Us?
- Be Part of a Mission: Help educators in the performing arts focus on what they love by making their jobs easier.
- Remote Flexibility: Enjoy the flexibility of working from anywhere.
- Supportive Team Environment: Join a collaborative team where your contributions are valued and encouraged.
- Opportunity for Growth: As Guardy grows, there will be opportunities to expand your role and responsibilities.
How to Apply
If you’re excited about delivering excellent customer experiences and want to be part of Guardy’s journey, we’d love to hear from you!